FAQs

marshmallows

the main ingredients are gelatin, sugar, and liquid.

gelatin is a product derived from collagen obtained from animals, commonly used as gelling agent in food. it is used in most gummy candies, some cheesecakes, marshmallows, ice-cream, yoghurt, etc.

the gelatin we use is often from a beef source, occasionally from fish, and very rarely from goat. all of them are from halal source.

our marshmallows are perfect for eating on their own, or they can be dunked into your favourite beverages for the extra ooomph. once dunked, they melt away into a layer if foam, leaving an aromatic flavour to your drinks. and then of course, you can toast them and enjoy an ooey-gooey s’more!

while we’d always encourage you to be adventurous, here are some of our personal favourites:

  • vanilla marshmallows with coffee, hot cocoa, malt drinks (eg: Milo), matcha latte, or milk.
  • chocolate marshmallows with coffee or milk.
  • lemon marshmallows with coffee, tea, or matcha latte.
  • passion fruit marshmallows with milk, hot cocoa, malt drinks (eg: Milo), or matcha latte
  • rose marshmallows with tea, milk, or hot cocoa.
  • stout marshmallows with Milo, milk or coffee.
  • salted caramel marshmallows with coffee, hot cocoa, malt drinks (eg: Milo), matcha latte, or milk.

in all cases, make sure your beverage is sugar-free as marshmallows will add sweetness to your drink. depending on personal preference, we recommend dunking one or two cubes into an 8oz beverage.

our marshmallows should be stored in air-tight container, in a cool and dry place. it is possible to store in the refrigerator for longer shelf life. marshmallows stored in a refrigerator will be slightly chewier.

payment

you can pay using local bank transfer through Billplz FPX (Maybank2u, CIMB Clicks, Bank Islam, RHB, Hong Leong Bank, Bank Muamalat, Public Bank, Alliance Bank, Affin Bank, AmBank, Bank Rakyat, UOB, Standard Chartered). instructions will be provided during checkout. contact us if you need to pay via PayPal.

shipping / self pick-up

yes you can! select ‘Local pickup at Cafe@Bellisa Row’ during checkout, and indicate pickup date + time at “ORDER NOTES”, and we’ll have your order ready for you to pick up. we will contact you in case we can’t get your order ready at your preferred day/time.

to ensure that your orders do not spend the weekend at the courier service’s warehouse, we currently only ship on Mondays (for immediately available stocks), Tuesdays and Wednesdays (our usual production/packing days), and occasionally on Thursdays, depending on product availability. in the event of insufficient stock in which we need longer time to prepare, we will contact you once we determine the stock availability.

shipping:

Peninsular Malaysia:
flat rate of RM5 for orders below RM50 and
FREE for every order of RM50 and above

Sabah and Sarawak:
flat rate of RM10 for orders below RM80 and
FREE for every order of RM80 and above

we use GDex or PosLaju to all locations in Malaysia. your orders will be packed in either a corrugated box lined with layers of newspaper/foam sheets or in a foam box. if your location is covered by our courier service’s next day delivery, shipping in corrugated box is usually sufficient. however if you frequently experience delays in receiving parcels in your area (eg: more than 2 days), we highly recommend using foam box, in which you can select the option with an additional charge of RM8 during checkout. if you need us to ship out of Malaysia, we use FedEx International Economy. contact us to get a quote and make arrangements.

if you’re from countries other than Malaysia, contact us prior to placing your order with your location (zip code needed), and let us know what you’d like to purchase so we can quote you shipping charges accordingly. under normal circumstances we use FedEx International Economy for all overseas shipment. generally we recommend packing all overseas parcels with foam boxes, and the smallest should hold up to approximately 12 packs of 12-cube marshmallows. consider getting your family and friends to purchase together and save on shipping! 🙂

under normal circumstances you can reschedule with the courier service to have the parcel delivered to you again on a day that you’re available. however due to the nature of our product, we highly recommend that you make sure someone can be around to sign for the package after you have placed your order. if there’s a certain day that you’ll be away, please leave us a note during check out so we can try to adjust our ship out day to accommodate. do take note that as delivery is out of our control, we won’t be able to promise on exact delivery day and time.

stockist

you can also get selected range of our products at:

Kuala Lumpur – Ben’s Independent Grocer (B.I.G)
– Publika Solaris Dutamas,
– DC Mall,
– Ikano Power Centre
– The LINC KL

etc.

yes we do! price will depend on your requirements (eg: quantity, flavour, what to include in a pack, any special printing, etc). Typically for marshmallows, minimum order is 100 cubes per flavour (can be one or several cubes per pack). write to us and let’s start talking! 😉