FAQs

marshmallows

The main ingredients are gelatin, sugar, and liquid.

Gelatin is a product derived from collagen obtained from animals, commonly used as gelling agent in food. It is used in most gummy candies, some cheesecakes, marshmallows, ice-cream, yoghurt, etc.

The gelatin we use is often from a beef source, occasionally from fish, and very rarely from goat. All of them are from halal source.

Our marshmallows are perfect for eating on their own, or they can be dunked into your favourite beverages for the extra ooomph. Once dunked, they melt away into a layer if foam, leaving an aromatic flavour to your drinks. And then of course, you can toast them and enjoy an ooey-gooey s’more!

While we’d always encourage you to be adventurous, here are some of our personal favourites:

  • vanilla marshmallows with coffee, hot cocoa, malt drinks (eg: Milo), matcha latte, or milk.
  • chocolate marshmallows with coffee or milk.
  • lemon marshmallows with coffee, tea, or matcha latte.
  • passion fruit marshmallows with milk, hot cocoa, malt drinks (eg: Milo), or matcha latte
  • rose marshmallows with tea, milk, or hot cocoa.
  • stout marshmallows with Milo, milk or coffee.
  • salted caramel marshmallows with coffee, hot cocoa, malt drinks (eg: Milo), matcha latte, or milk.

In all cases, make sure your beverage is sugar-free as marshmallows will add sweetness to your drink. Depending on personal preference, we recommend dunking one or two cubes into an 8oz beverage.

Our marshmallows should be stored in air-tight container, in a cool and dry place. It is possible to store in the refrigerator for longer shelf life. Marshmallows stored in a refrigerator will be slightly chewier.

payment

You can pay using local bank transfer through Billplz FPX (Maybank2u, CIMB Clicks, Bank Islam, RHB, Hong Leong Bank, Bank Muamalat, Public Bank, Alliance Bank, Affin Bank, AmBank, Bank Rakyat, UOB, Standard Chartered). Instructions will be provided during checkout. Contact us if you need to pay via PayPal.

order / shipping / local delivery / self pick-up

Yes you can! Select ‘Local pickup at Cafe@Bellisa Row’ during checkout, and indicate your preferred pickup date + time. We’ll have your order ready for you to pick up. we will contact you in case we can’t get your order ready at your preferred day/time. For your reference our cafe operates from 8am-6:30pm daily.

Currently our team offers Penang island delivery, and is free for order above RM50 or at a flat rate of RM5 for order below RM50.

Key in your postcode in basket to make sure your area is covered.

Local delivery time: In between 2pm – 6pm. We will contact you prior to sending your order.

Peninsular Malaysia (except for covered areas in Penang island):
Flat rate of RM5 for orders below RM80 and
FREE for every order of RM80 and above

Sabah and Sarawak:
Flat rate of RM10 for orders below RM120 and
FREE for every order of RM120 and above

We use GDex or PosLaju to all locations in Malaysia. Your orders will be packed in either a corrugated box lined with layers of newspaper/foam sheets/more cardboards or in a foam box. If your location is covered by our courier service’s next day delivery, shipping in corrugated box is usually sufficient. However if you are purchasing marshmallows or magic s’more box, and frequently experience delays in receiving parcels in your area (eg: more than 2 days), we highly recommend using foam box, with an additional charge of RM6.50 (foam box for shipping). We also recommend using foam box during peak seasons for courier service (eg: festive season) when there are likely to be delays.

To ensure that your orders do not spend the weekend at the courier service’s warehouse, we currently only ship on Mondays (for immediately available stocks), Tuesdays and Wednesdays (our usual production/packing days), and occasionally on Thursdays, depending on product availability. In all cases, we will update the status of your order within 1-2 days via email. Do check your junk mailbox if you don’t hear from us, or contact us if there’s still nothing in your junk mailbox.

Under normal circumstances you can reschedule with the courier service to have the parcel delivered to you again on a day that you’re available. However due to the nature of our product, we highly recommend that you make sure someone can be around to sign for the package after you have placed your order. If there’s a certain day that you’ll be away, please leave us a note during checkout so we can try to adjust our ship-out day to accommodate. Do take note that as delivery is out of our control, we won’t be able to promise on exact delivery day and time.

It means the iteam is currently unavailable but will be restocked soon. we replenish our stocks regularly and usually will have an item back on the shelf within 3 days. we will contact you in case we need more time to replenish the stocks.

If you’re from countries other than Malaysia, contact us prior to placing your order with your location (zip code needed), and let us know what you’d like to purchase so we can quote you shipping charges accordingly. Under normal circumstances we use FedEx International Economy for all overseas shipment. We generally recommend packing all overseas parcels with marshmallows using foam boxes, and the smallest should hold up to approximately 12 packs of 12-cube marshmallows. Consider getting your family and friends to purchase together and save on shipping! 🙂

stockist

You can also get some of our products at:

Ben’s Independent Grocer (B.I.G)
– Publika Solaris Dutamas
– Bangsar Shopping Centre
– Ikano Power Centre
– The LINC KL

Qra
– The Stories, Bukit Tunku

etc.

Yes we do! price will depend on your requirements (eg: quantity, flavour, what to include in a pack, any special printing, etc). Typically for marshmallows, minimum order is 100 cubes per flavour (can be one or several cubes per pack). Write to us and let’s start talking!